![]() ![]() Atento is also a leading provider for U.S.-based companies nearshoring CRM/BPO services to Latin America. It is focused on seeking better operational results, which require the implementation of excellent processes to achieve high standards of quality.Ītento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top three providers globally, based on revenues. This center operates under COPC® methodology, including continuous and objective measurement of key processes which facilitate high levels of satisfaction regarding time and efficiency in customer service.ĬOPC® is the most prestigious and rigorous international measuring system in the Call and Contact Center industry. In Spain, Repsol's Customer Relations Center also received COPC® certification. ![]() Additionally, Atento becomes the first company to certify 38 processes under version 5.2 of the standard in Latin America and the first company in the industry to receive a "Clean Audit" from auditing firm Kenwin. In Chile, Atento has received the COPC® E-PSIC world-class certification, which ensures that the Movistar operation adheres to the highest standards of excellence. Operations certified under COPC® become the industry benchmark for process excellence, and result in better and more efficient management of relationships with end customers." Flodin, Atento?s Chief Operating Officer said, "Receiving these new COPC® certifications is a positive reflection on Atento and the companies it serves for achieving the highest standards of quality in managing customer relations. ![]() Predicated on a high-performance integrated management model, the COPC® is designed to improve service quality and processes within CRM operations.Ītento is one of the few companies in the sector with this type of certification, as a result of the Company?s process excellence strategic approach and a rigorous external audit by Kenwin, the official representative of COPC® in Latin America, Spain and Portugal. The main benefits of an operation that adheres to COPC® methodology are more efficiency in running customer relations services and improved end user satisfaction. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and among the top three providers worldwide, has received the COPC® ( Customer Operation Performance Center) certification for its Movistar?s Negocios Carterizados service in Chile and its management of Repsol's Customer Relations Center (CRC) in Spain. ![]()
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